Salesforce updates are scheduled for release three times a year – once every 4 months. Each yearly Salesforce release is named after a different season: Spring, Summer and Winter.
The new features for the latest Salesforce version, Spring ’21, include:
Community Cloud is renamed Experience Cloud
Lightning Experience is expanded and empowered with multilingual chat agents, account tracking for campaign members and other functions
The Article Answers feature allows you to quickly respond to customers’ queries, with automatic feedback to follow enquiries
Surveys, appointments, and target audience tracking are enhanced and simplified on the dashboard
Email content and marketing campaigns can be cloned and analysed for easier A/B testing and repeat events
These changes will come into effect when the new version is released.
The release date for the Salesforce Spring ’21 version depends on the instance each user is on. You can find out the Salesforce instance you are using in 2 ways:
If My Domain or Lightning is enabled, you can go to your Salesforce Org, then click Setup to check your Company Information
If My Domain or Lightning is not enabled, you can look in your browser address bar
Once you know your Salesforce instance, you can enter it on the Salesforce website to find your release date for Spring ‘21. The general release date will be either:
16 January 2021
6 February 2021
12 & 13 February 2021
The release notes for Salesforce Spring ’21 give more detailed information about each specific change in the new version.
Salesforce Commerce Cloud (SFCC) is the most powerful platform for eCommerce businesses on Salesforce. SFCC has new and improved features for both Business-to-Business and Business-to-Consumer users.
Periodical Salesforce news is posted on the Salesforce website, so keep an eye out for the latest changes.
You can also subscribe to the SmartOSC newsletter for monthly updates on the most recent developments in eCommerce platforms and internet services for improved business management processes.
SmartOSC is an international development agency offering scalable, world-class enterprise solutions for corporate and governmental organisations. Talk to us for all your Salesforce and eCommerce needs.