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Privacy Policy

SmartOSC understands that privacy is an important concern of visitors to our website located at www.smartosc.com. This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us through our website or we collect as a result of your visit to our website so you can obtain the level of privacy you prefer.

Established in 2006, SmartOSC is an innovation-driven, full-service ecommerce agency that strives to build mutually successful, ongoing relationships with our partners and clients. We are a strategic partner to Magento, Sitecore, Shopify Plus, Salesforce Commerce Cloud, BigCommerce, AEM, Ucommerce, Kentico, and other platforms.

The pages on the website are published by SmartOSC Corporation (“SmartOSC”), a company headquartered in Vietnam, whose registered address is at No 4, Vo Van Dung Street, O Cho Dua Ward, Dong Da District, Ha Noi, Vietnam and having offices at US, Singapore, Thailand, Australia, and Japan

What information do we collect

This Website may collect and process data that you provide to us about you, for example through filling out forms, and other information that we automatically collect from you.


Subscribe to receive our newsletter

We collect your First Name, Last Name, Email Address and Company when you subscribe to SmartOSC Newsletter. In addition to our newsletter, we may periodically send additional emails, which we think you may find useful. If you’ve signed up for email responses, you can unsubscribe by contacting us at any time by emailing us at info@smartosc.com. We will never share your information other than for the purpose for which it was provided to us.

We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all of the time.


Websites that we link to may have ‘Terms and conditions’ that are different from ours. Do not assume that our ‘Terms and conditions’ apply to other websites


Other third party content

We may embed external content from third-party websites. This content is not published on https://www.smartosc.com/. It is delivered using devices and services provided by such third party sites that can be inserted into our site. We are not responsible for this content.


Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.


We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an updated anti-virus program on anything you download from the internet.


We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website. We secure your information during transmission by encryption.


Information we collect from you

Information that we may automatically collect in relation to your visits to this Website does not identify you personally. It provides us with data about how you use https://www.smartosc.com/ and engage with us. We use this information to improve our services and make them more useful to you. The information we collect includes some or all of the following:


Technical information

We collect your Internet Protocol (IP) address and details of which type of web browser you used.


Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we take steps to delete that information. Kindly write to us at info@smartosc.com for any further queries on this regard.

Information about your visit to this Website

We collect data about your visit to the website. Once again this information does not identify you personally. This data includes:


  • The pages you visited, when you visited and the duration of visit
  • The website address from which you accessed this site
  • The website address from which you exited this site
  • Internet browser and devices used
  • We collect information on how you use the site, through cookies.

What we do with the information we collect

We use the information that we collect to understand your needs and provide you with a better service, including the following:


  • respond to any request/feedback you send us, if you’ve asked us to
  • send email response to you, if you request them
  • provide you with information about business support, if you want it
  • analyse, evaluate and improve this Website

We store your data on secure private servers.

We store your data on secure private servers.

What we do with the information we collect

We will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. Information will be anonymized or deleted stored and then destroyed in line with industry standards.


The only exceptions to the periods mentioned above are where:


  • the law requires us to hold your personal information for a longer period, or delete it sooner
  • you have unsubscribed from a service (eg email newsletter)
  • you exercise your right to have the information erased and we do not need to hold it in connection with any of the reasonspermitted or required under the law

Safeguarding Measures

SmartOSC Corporation takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:


  • Encryption of data during transit (HTTPS)
  • Restricted access to only authorized personnel through authentication and password mechanisms
  • Implementation of anti-malware software
  • Network protection through firewalls

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.


If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.

Legitimate Interests

As noted in the ‘What we do with the information we collect’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.


We use the legitimate interests’ legal basis for processing direct marketing emailers / phone calls and have identified that our interests are to provide you with high quality, best in industry, performance support system to ease and improve user onboarding, support and training.

Marketing

SmartOSC Corporation will occasionally send you marketing material / offers related to our services by email and tele-conversation that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time. Personally identifiable information collected / stored under this legitimate interests’ basis is protected by the same security measures listed in the ‘Safeguarding Measures’ section above.

Who do we share your information with?

For business improvement (evaluation) purposes, we may also share your data with professional advisers, consultants and contracted suppliers working on SmartOSC’s behalf who are subject to obligations of confidentiality.


As required by law, we may disclose information to government bodies and law enforcement agencies for their enforcement purposes. We will never share information other than for the purpose for which it was provided to us.


SmartOSC will not sell your personal information.

Your rights

As an individual whose personal data is processed by SmartOSC, its affiliates, partners and subcontractors, you have:


The right to be informed

Transparency is a key requirement of data protection law. You have the right to be informed about the collection and use of your personal data. This privacy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting this website.


The right to access the data we hold on you

You also have the right to ask for the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy we may ask you to verify your identity.


The right to have your data rectified if it is inaccurate

If you believe that personal data we hold on you is inaccurate or misleading then you have the right to request that it is rectified.


The right to erasure

In some circumstances, you can ask for your personal information to be deleted, for example:


  • your personal information is no longer needed for the reason it was collected in the first place
  • you have removed your consent for us to use your information (where there is no other legal reason us to use it)
  • there is no legal reason for the use of your information

The right of data portability

Where you have provided your personal data directly to us that is processed by automated means and is done so purely on the basis of your consent, then you will have the right to obtain and reuse your personal data in an electronic format for your own purposes across different services.


The right to object to direct marketing

You have an unconditional right to object to direct marketing at any time. As noted within this privacy notice www.smartosc.com will not send you direct marketing without your consent and you can withdraw your consent at any time by sending an email to info@smartosc.com.


The right to object to processing of your personal data

Processing is the term under data protection law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.


You have the right to object any aspect of our processing of your personal data:


  • that is processed for the performance of a task in the public interest or in the exercise of official authority;
  • that is processed based on SmartOSC’s legitimate interests;
  • that is processed for purposes of scientific/historical research and statistics;
  • if it involves any automated decision making or profiling carried out by SmartOSC

If you would like to exercise your right of access in relation to information held on you by SmartOSC, email: info@smartosc.com

How to contact us

If you have any specific data protection queries or concerns, you can address it to SmartOSC’s Legal Officer at info@smartosc.com

Changes to this privacy policy

Future changes to this Website’s Privacy Policy will be published on this page and, where appropriate, sent to you by email notification. Please check back frequently to read any updates or changes to this Privacy Policy.

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