Top 10 Salesforce Agencies in Thailand 2025

Understanding Salesforce

What is Salesforce?

Salesforce is a leading cloud-based Customer Relationship Management (CRM) platform that enables businesses to manage and analyze customer interactions throughout the customer lifecycle. Salesforce is currently installed on 67 eCommerce stores in Thailand. It is designed to enhance customer service, marketing automation, and sales performance. Salesforce Agencies offer a range of products and solutions tailored to various business needs, from small startups to large enterprises, making it a versatile tool for customer management and business growth.

The Potential Benefit of a Salesforce Agency to Thai Businesses

A Salesforce agency is a specialized firm that offers services related to the Salesforce platform, including implementation, customization, training, and support. These agencies play a crucial role in helping businesses maximize the potential of Salesforce. Here are some key benefits they offer to Thai businesses:

• Access to a talent pool: Agencies have access to a wider pool of skilled Salesforce professionals, ensuring you get the right expertise for your specific needs.
• Expert Guidance and Implementation: Salesforce agencies have the expertise to implement Salesforce solutions effectively, ensuring that the platform is aligned with the business’s specific needs and goals.
• Streamlined workflows and automation: Agencies help identify and automate processes, minimizing manual tasks and boosting team productivity.
• Customization and Integration: Agencies can customize Salesforce to fit the unique processes of a business and integrate it with other systems, improving efficiency and data consistency.
• Training and Support: A salesforce agency provides training for staff, helping them to use Salesforce effectively, and offer ongoing support to resolve any issues, ensuring smooth operation.

Benefits of a Certified Salesforce Partner in Thailand

Partnering with a certified Salesforce agency in Thailand provides a significant advantage for businesses looking to implement or optimize their Salesforce ecosystem. These partners bring a combination of technical expertise, industry knowledge, and localized support, ensuring that your CRM investment delivers maximum value with minimal risk.

Technical Expertise and Platform Certifications

Certified Salesforce partners have direct access to Salesforce resources, ongoing training, and specialized credentials that validate their skills across the platform’s modules—Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and more. This means your business benefits from a team that knows how to build secure, scalable, and best-practice-compliant solutions that align with Salesforce’s rapidly evolving ecosystem.

Faster Time-to-Market and Reduced Implementation Risk

With proven methodologies and hands-on experience, certified partners can accelerate project timelines while avoiding common implementation pitfalls. From data migration to automation workflows and third-party integrations, a certified Salesforce agency ensures efficient execution that minimizes disruptions and keeps your digital roadmap on track.

Industry-Specific Solutions Tailored for Local Needs

Certified Salesforce partners in Thailand often bring localized experience that global agencies may lack. Whether you’re in retail, financial services, logistics, healthcare, or education, these partners understand sector-specific challenges and regulatory environments. They can tailor your CRM architecture to suit the Thai market—supporting Thai language interfaces, PDPA compliance, regional payment integrations, and customer engagement patterns unique to Southeast Asia.

Ongoing Support and Optimization

The relationship doesn’t end at go-live. Certified Salesforce agencies offer continuous support, system monitoring, and performance optimization to ensure your platform evolves with your business. This includes periodic upgrades, user training, reporting enhancements, and strategic consultation—helping you get the most out of your Salesforce investment over time.

By choosing a certified Salesforce partner in Thailand, businesses gain not only a technical service provider, but a strategic ally capable of delivering long-term CRM success in a competitive, customer-driven economy.

Top 10 Salesforce Agencies in Thailand 2025

SmartOSC

With nearly two decades of digital transformation experience, SmartOSC has earned its reputation as a leading Salesforce agency in Southeast Asia, including a growing presence in Thailand. Founded in 2006, SmartOSC has expanded its operations across 9 countries, backed by a team of over 1,000 technology experts. The agency has successfully delivered more than 1,000 enterprise-grade projects globally, serving clients in retail, finance, logistics, healthcare, and government sectors.

SmartOSC is a certified Salesforce consulting partner, offering end-to-end solutions that cover Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Their strength lies in creating integrated, omnichannel ecosystems—seamlessly connecting Salesforce with eCommerce platforms, ERP systems, and digital customer experiences. Their deep technical knowledge is complemented by strategic consulting, ensuring clients receive tailored solutions that align technology implementation with business growth objectives.

One of the agency’s standout moments in Thailand was its leadership in organizing the Forward Roundtable Bangkok 2024—a high-level event that convened top executives and retail leaders to discuss digital transformation priorities for 2025. The forum explored how Thai retailers can strategically align business and IT, leverage data-driven insights, and enhance customer experiences through Salesforce-powered solutions. This reflects SmartOSC’s commitment not just to technology delivery but to thought leadership and market education.

SmartOSC excels in helping Thai enterprises navigate Salesforce adoption with localized insight, agile project management, and post-launch optimization. Whether it’s configuring complex B2B sales processes, setting up customer engagement journeys through Marketing Cloud, or launching integrated eCommerce storefronts connected to Salesforce CRM, SmartOSC ensures fast, scalable, and secure implementations.

Additionally, their multi-platform experience—including Adobe Commerce, Shopify Plus, and BigCommerce—allows them to build Salesforce solutions that integrate seamlessly with diverse digital ecosystems. Their familiarity with the Southeast Asian regulatory and business landscape also makes them an ideal partner for companies in Thailand looking to adopt global technologies with local precision.

Hyperlink InfoSystem

Hyperlink InfoSystem is renowned for its comprehensive Salesforce solutions, including consultation, implementation, customization, and support. Their proficient team consists of Program Managers, Solution Architects, Analysts, Developers, and Consultants, ensuring robust project execution. The Solution Architect plays a crucial role in technical design and strategic guidance, vital for successful Salesforce integration. 

With a growing global demand for Salesforce Partners skills driven by increasing revenue, customer satisfaction, and ROI, Hyperlink InfoSystem underscores the significance of Salesforce consultants who ensure effective implementation and bridge the gap between technical solutions and business requirements.

4Thought Marketing

4Thought Marketing, established in 2008, specializes in aligning marketing with privacy goals, offering services in software development, marketing strategy, and technology. They excel in marketing operations, providing integration, customization, and campaign execution services. The agency is also skilled in strategy and planning, focusing on aligning business and marketing plans with effective metrics. They prioritize privacy compliance in their marketing solutions. 

Known for their expertise in marketing automation using Salesforce, 4Thought Marketing enhances customer engagement and drives sales through marketing automation, customer journey mapping, and data analysis, particularly in eCommerce and retail sectors.

Watch more: Choose the Right Salesforce Commerce Cloud Agency

SENLA, Software Engineering Laboratory

SENLA is known for its technical expertise in Salesforce development. They provide advanced solutions including custom application development and system integration, catering to the specific needs of businesses.

• Specialties: Custom application development, system integration, and technical consulting.
• Notable Projects: Development of specialized Salesforce applications for various industries.

NextBits

NextBits offers specialized services in Salesforce development and cloud solutions. They focus on creating scalable and efficient CRM solutions that align with business goals and processes.

• Specialties: Salesforce cloud solutions, custom CRM development, and business process optimization.
• Notable Projects: Tailored CRM solutions for SMEs and startups.

SkyPlanner LLC

SkyPlanner LLC excels in providing comprehensive Salesforce consulting and implementation services. They are known for their client-centric approach and in-depth expertise in Salesforce products.

• Specialties: Salesforce consulting, implementation, and user training.
• Notable Projects: Implementation of Salesforce solutions in complex business environments.

Software Outsourcing Services (SOS) Ltd

SOS Ltd is a prominent player in Salesforce outsourcing, providing cost-effective and efficient Salesforce services. They cater to a wide range of industries, offering flexible and scalable solutions.

• Specialties: Outsourced Salesforce services, support and maintenance, and cost-effective solutions.
• Notable Projects: Long-term Salesforce outsourcing partnerships with international clients.

SITSL

SITSL is recognized for its innovative approach to Salesforce solutions. They combine the latest technologies with Salesforce to create cutting-edge solutions that enhance customer experience and operational efficiency.

• Specialties: Technological innovation, AI integration, and custom development.
• Notable Projects: Advanced CRM solutions incorporating AI and machine learning.

Westbrook International

Westbrook International brings a wealth of experience in Salesforce consulting and implementation. They are known for their strategic approach, helping businesses to maximize the benefits of Salesforce.

• Specialties: Strategic consulting, Salesforce implementation, and process optimization.
• Notable Projects: Strategic transformation projects for large corporations.

BBO

BBO specializes in creating user-friendly and effective Salesforce solutions. They focus on user adoption and training, ensuring that businesses fully leverage the capabilities of Salesforce.

• Specialties: User-friendly design, training and adoption services, and ongoing support.
• Notable Projects: Comprehensive user training and adoption programs for various industries.

Watch more: Top 10 Salesforce Agencies in Australia

How to Choose the Right Salesforce Agency in Thailand

Selecting the right Salesforce agency is a crucial step in ensuring the long-term success of your CRM and digital transformation initiatives. In a competitive and fast-evolving market like Thailand, businesses must partner with an agency that not only has technical expertise but also understands local industry needs and business dynamics. Here are the key factors to consider when choosing a Salesforce partner:

Salesforce Certifications and Partner Tier

The first indicator of a reliable Salesforce agency is their official partner status and team certifications. Look for agencies recognized as Salesforce Consulting Partners, with a strong partner tier (Registered, Silver, Gold, or Platinum). These tiers are based on client success, product knowledge, and innovation. Additionally, check that the agency employs Salesforce-certified professionals across multiple clouds—such as Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud—to ensure full coverage of your project needs.

Experience in Your Industry and Platform Modules

Not all Salesforce implementations are created equal. The complexity and configuration of your CRM will vary significantly depending on whether you’re in retail, banking, healthcare, education, or manufacturing. A strong Salesforce agency should be able to show industry-specific experience and proven success with relevant platform modules. This ensures the solution is not only technically sound but optimized for your business workflows, regulatory environment, and customer expectations.

Local Support and Cultural/Market Understanding

In Thailand, having a partner with local presence or regional delivery capabilities is a major advantage. Agencies with on-the-ground teams in Thailand are better positioned to collaborate closely, understand language and cultural nuances, and adapt the platform to local user behaviors and compliance standards (such as PDPA). Local support also enhances training, troubleshooting, and change management—leading to higher adoption rates and better long-term results.

Ability to Scale, Maintain, and Optimize the System

Salesforce is a dynamic platform that evolves with your business. The ideal agency should be able to scale your implementation as your operations grow, whether by adding new modules, expanding to new markets, or integrating with additional systems like ERP, eCommerce, or analytics tools. Post-implementation services such as system health checks, user support, campaign optimization, and workflow automation are just as important as the initial build.

Choosing the right Salesforce partner isn’t just about going live—it’s about building a long-term relationship that supports your digital growth strategy. When these key elements are in place, your CRM investment is far more likely to deliver sustained business value.

Conclusion

The top 10 Salesforce agencies in Thailand demonstrate a diverse range of expertise and innovative solutions for various business needs. These agencies, from Hyperlink InfoSystem’s comprehensive services to SmartOSC’s eCommerce specialization, play a key role in enhancing the capabilities of Thai businesses through Salesforce. As the digital business landscape evolves, their contributions are pivotal in driving growth, efficiency, and superior customer experiences in Thailand’s dynamic market. If you want to learn more about Salesforce and how it can help you, contact us today.