Commerce 4.0: Building Customer-Centric Brand Experience

Vietnam is a growing retail hotspot offers tremendous growth potential with the fastest-growing middle class in Southeast Asia

Learn how retailers and brands can build the next-level customer experience:

• Leading brands are offering unified omnichannel services that are tailored to customers’ specific needs and preferences
• Improving CX by forging new partnerships and acquiring technology
• CX measurement program that can tie individual behaviors to outcomes

Commerce 4.0 unites stakeholders, decision-makers, and disruptors sharing ways of utilizing technology to stay competitive:

• AI possible for brands to know more about their customers than ever before allowing greater
• Personalization
• Facial Recognition bringing online and offline experiences face to face
• Experiential Shopping And Showrooms
• AR To Test New Products