In the retail industry, 2023 has introduced a unique set of challenges for leaders. These challenges encompass providing exceptional customer experiences, driving growth, and preserving profitability, all while operating within the constraints of limited resources.

In light of these pressing concerns, our exclusive roundtable discussion is designed to address these challenges and delve into the following critical areas:

• Customer Behavior Reflection: Customer behavior reflection in 2023 & What’s next in 2024 for the upcoming economic downturn?
• Sales Channel Distribution: How leading retailers leverage their channels using omnichannel, hybrid shopping, personalization, and more.
• Data Literacy: How to turn data into insights and action & the process to work together and harness data across the organization.

By joining our roundtable, retail leaders will gain valuable insights, practical strategies, and a forward-looking perspective to help their businesses not only survive but thrive in the dynamic landscape of 2024.

Be ready to get some face-to-face time with our speakers for the Nov 23rd Roundtable Discussion:

• George Hartel, Chief Commercial Officer of GQ Thailand, a seasoned leader with over two decades of international business experience. He specializes in brand and cultural transformations, eCommerce development, and market entry strategies.
• Corrado Giaquinto, Former Vice President & General Manager of Greater Indochina Hub of Colgate-Palmolive, a growth champion, execution guru, and builder of legacy brands and talent with 28 years of experience in general management in global regions.

• Kanpapak Lueksuengsukoom, Head of New Business Development of Kantar Worldpanel, Thailand, a trusted advisor in turning consumer’s and shoppers’ insights into actions and collaboration process for FMCG retailers on both global and local scales.

Four Points by Sheraton Bangkok
4 Sukhumvit 15, Klongtoey-Nua, Watthana, Bangkok 10110, Thailand | Google Maps

Connect with leaders who are eager to share their insights on reflecting on 2023 and engage in conversations about retail trends in sales channels and data strategies for success in the upcoming 2024.

Job titles may include CEO, COO, CMO, CTO, CDO CTO, Head of, Director, Senior Manager.

Thursday, November 23rd, 2023

9:00: Arrival & Welcome
9:30: Opening Speech
9:40: Panel Discussion
10:15: Tea-break
10:30: Roundtable Discussion: Enhancing Customer Data & choosing suitable Sales Channels to increase revenue
11:30: Networking Lunch

SmartOSC Corporation

With 18 years in operation, SmartOSC is an industry-leading full-service eCommerce agency of 1000+ experts across countries including Vietnam, Australia, Singapore, Japan, Thailand, Indonesia, Korea, the US, and the UK. With deep experience across most enterprise platforms and technology stacks, our customers choose us because we can solve complex implementations at scale, as evidenced by 1,000+ successfully launched projects.