SmartOSC Elevates Sacombank’s Digital Journey with Next-Generation Website


SmartOSC, a premier digital solution provider, recently introduced Sacombank’s next-generation digital banking platform, demonstrating its commitment to reinforcing banks with excellence in digital solutions.

The new-generation digital banking website strongly reflects Sacombank’s position as a pioneer in comprehensive digital transformation and strives to showcase a level-up of personalized customer experiences.

Sacombank’s representative shared, “Our new-generation digital banking website, with outstanding improvements for personalized customer experiences, marks a significant milestone in our comprehensive digital transformation journey, enhancing service quality across all channels.”
With the Adobe Experience Manager (AEM Cloud) technology deployment, Sacombank becomes a leading bank in Vietnam to adopt this platform, leveraging world-class AI-driven digital experience capabilities.
According to Le Mai Anh, Vice Chairman of SmartOSC, “Adobe Experience Manager enhances customer interaction by integrating social media, organizing gaming activities, and facilitating customer registration and management. This technology contributes positively to customer experience and enterprise operation management.”
The website’s new features, from interface design to system functionality, provide customers with a seamless experience, with a page load time of under 3 seconds across all devices and browsers. Implementation statistics demonstrate remarkable effectiveness, with website traffic doubling and potential customer acquisitions increasing by 2.5 times.
In addition to personalized experiences and interactive customer engagement, Sacombank’s collaboration with SmartOSC also focuses on building a synchronized digital ecosystem, connecting and integrating multiple systems to enhance customer services and streamline internal management.

The website serves as a foundation for SmartOSC and Sacombank to further accelerate digitalization, ensuring stability across Sacombank’s digital channels and transactions.
SmartOSC was recently highly acclaimed at the Digital CX Awards 2024 for its Fintech services and solutions.

About SmartOSC

With 18 years in operation, SmartOSC is an industry-leading digital transformation agency of 1000+ experts across countries including Vietnam, Australia, Singapore, Japan, Thailand, Indonesia, Korea, the US and the UK. Deep experience across most enterprise platforms and technology stacks has made SmartOSC a trusted partner for leading brands and financial institutions worldwide.

SmartOSC Fintech provides top-tier solutions and caters to tailor-made requirements for banks and financial institutions worldwide by leveraging the latest technologies. This capability means banks can reduce operating costs, save implementation time and ensure security with the SmartOSC Fintech suite.

About Sacombank

Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank) is a provider of a wide range of corporate and retail banking products, treasury services and other related financial solutions. Its offerings comprise accounts and deposits such as savings and current accounts, and deposit services; card products such as credit, debit cards, and prepaid cards; loans for business and SMEs, home, car, projects, and consumer needs; and hedging and investment solutions. Sacombank also offers services, which consist of overdrafts, international trade services, portfolio management, foreign exchange services, retirement guarantees, e-banking, factoring and forfeiting, safe deposit boxes, remittances, and insurance and investment solutions, among others. It operates through a network of branches and ATMs in Vietnam, Cambodia, and Laos. Sacombank is headquartered in Ho Chi Minh City, Vietnam.