Top 10 Salesforce Agency Solutions for Malaysian Businesses

Highlights

• Malaysia has a wide range of Salesforce agencies, each excelling in specific industries such as finance, retail, and manufacturing.
• The right agency can deliver faster CRM deployment, local compliance, and long-term support to scale customer experience.
• Top agencies in Malaysia range from local specialists to global partners, giving businesses diverse choices based on size and needs.

The Role of Salesforce Agencies in Malaysia’s Business Growth

Choosing a Salesforce agency goes beyond software setup. It’s about securing local expertise, faster integrations, and long-term CRM success in Malaysia. Malaysia processed 14.7 billion e-payment transactions in 2024, up 28 % from 2023, or about 409 per person, which raises the bar for uptime and secure integrations across CRM-connected journeys.

What a Salesforce Agency Does

A Salesforce agency helps companies build, customize, and scale Salesforce solutions. That includes CRM setup, multi-cloud deployment, and integration with ERP or payment systems. These agencies also manage upgrades, application development, and long-term support.

The market momentum is real, Statista Market Insights values worldwide CRM software revenue at 98.84bn billion US dollars in 2025 and projects 145.37 billion by 2030. This shows continued investment in multi-cloud and ERP integrations that agencies deliver.

Why Partnering with a Salesforce Agency Is Important

Working with a Salesforce agency brings more than technical skills. It creates a foundation for compliance, faster rollouts, and long-term growth.

Local expertise and industry compliance

Malaysian regulations around finance, telco, and public services make compliance complex. A local partner understands those requirements and avoids costly mistakes. 

In August 2024, Bank Negara Malaysia fined four major banks up to RM4.3 million for prolonged e-banking service disruptions. This is a clear signal that regulators expect strong incident controls and service continuity.

Faster implementation and integration support

Agencies deliver proven playbooks for implementation. They handle integration with third-party tools, making sure systems talk to each other without downtime.

Long-term success with ongoing consulting and training

A project does not end at launch. Agencies stay involved with training, analytics, and ongoing consulting. That support helps teams adopt new processes smoothly. McKinsey reports that effective personalization typically lifts revenue by 10 to 15%. This strengthens the value of continuous enablement on CRM data and analytics.

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Top 10 Salesforce Agency Solutions in Malaysia

Malaysia has no shortage of partners ready to deliver Salesforce programs. We’ve outlined the top agencies and what makes each one stand out.

SmartOSC

SmartOSC, founded in 2006, is a premium global digital commerce agency and an official Salesforce partner. With more than 1,000 specialists across 11 offices, we bring deep experience in digital commerce, digital transformation, application development, and cloud. Our Salesforce expertise covers CRM consulting, multi-cloud integration, and AI-driven customer experience.

Key Strengths

• 18+ years of successful operation and more than 1,000 completed digital projects
• Strong Salesforce practice delivering cross-industry solutions in retail, banking, and healthcare
• Proven ability to integrate Salesforce with ERP, payment gateways, and third-party systems
• Global delivery capability combined with local Southeast Asia expertise

Why Partner With SmartOSC

SmartOSC is trusted by leading brands because we deliver more than technical execution. As a seasoned Salesforce agency, we act as a long-term growth partner, guiding clients from blueprint to full-scale deployment and beyond. Our track record, from retail giants like ASUS to major banks like OCB, shows our ability to scale Salesforce to meet both local compliance and global growth needs.

Lava Protocols (Petaling Jaya)

Lava Protocols is Malaysia’s first Salesforce partner, established in 2006. With a long history in the CRM field, the company is recognized for multi-cloud solutions and earned the APAC Community Impact Partner award in 2021.

Key Strengths

• Pioneer Salesforce partner in Malaysia
• Awarded APAC Community Impact Partner in 2021
• Expertise in Service Cloud and customer engagement platforms
• Over 300 cloud projects delivered across 10 countries

Why Partner With Lava Protocols

Lava Protocols is suited for businesses looking for seasoned Salesforce expertise paired with regional experience. Their proven record with Service Cloud makes them a dependable choice for companies prioritizing customer experience.

Telcowin (Kuala Lumpur)

Telcowin is a Salesforce Crest Consulting Partner and an official reseller in Malaysia. Their focus is on helping companies start fast and scale with steady support.

Key Strengths

• Salesforce Crest Consulting Partner listed on AppExchange
• Recognized for multi-cloud delivery
• Local support and training for smooth adoption
• Strong focus on digital adoption platforms

Why Partner With Telcowin

Telcowin is a strong fit for SMBs and mid-sized companies that need both technology setup and ongoing support. Their emphasis on adoption ensures employees use Salesforce effectively from day one, making them a reliable Salesforce agency for growing local businesses.

Kliqxe (Kuala Lumpur)

Kliqxe specializes in Salesforce for manufacturing and distribution. They connect complex ERP systems with Salesforce CRM to help industrial clients simplify operations.

Key Strengths

• Salesforce expertise tailored for manufacturing and distribution
• ERP integration experience
• Focus on change management and adoption
• Flexible post-implementation support models

Why Partner With Kliqxe

Kliqxe is ideal for manufacturers that need Salesforce aligned with operational systems. Their hands-on style ensures businesses see tangible results rather than theoretical solutions.

Jetwork Technology (Malaysia)

Jetwork Technology is a Malaysia-based Salesforce partner with services covering consulting, development, and data migration. They support SMBs and mid-market firms looking for cost-effective, flexible solutions.

Key Strengths

• Local Salesforce consulting and development team
• Expertise in data migration and system integration
• Agile and budget-friendly delivery model
• Focus on rapid project turnaround

Why Partner With Jetwork Technology

Jetwork is well suited for smaller businesses that want Salesforce capabilities without the cost of a large consultancy. Their size makes them responsive and flexible.

PwC Malaysia

PwC Malaysia leverages its global Salesforce alliance to deliver transformation programs for regulated industries. They bring compliance-driven strategies to sectors such as finance and public services.

Key Strengths

• Global Salesforce alliance member
• Deep expertise in financial and public sector compliance
• Experience with complex enterprise programs
• Recognized with Salesforce Partner Innovation Awards

Why Partner With PwC Malaysia

PwC is a go-to Salesforce agency for enterprises with compliance needs and complex operating models. Their ability to combine strategy with Salesforce technology makes them a reliable choice.

Accenture Malaysia

Accenture is a global Salesforce strategic partner with one of the largest pools of certified professionals worldwide. They deliver large-scale digital transformation projects across industries.

Key Strengths

• Over 56,000 Salesforce-skilled professionals worldwide
• Global innovation hubs and R&D investment
• Expertise in AI, data, and multi-cloud delivery
• Multiple Salesforce Partner Innovation Awards

Why Partner With Accenture Malaysia

Accenture is ideal for corporations that require scale, innovation, and integration with global operations. Their breadth of expertise supports complex projects that demand speed and security.

Deloitte Digital (Southeast Asia)

Deloitte Digital runs a Salesforce practice across Southeast Asia, handling regional rollouts and operating model change. Their innovation hubs deliver advanced CRM solutions for large clients.

Key Strengths

• Strong Southeast Asia coverage
• Innovation hubs focused on Salesforce projects
• Enterprise-grade consulting capability
• Trusted for cross-border deployments

Why Partner With Deloitte Digital

For businesses planning regional rollouts, Deloitte Digital provides the scale and expertise needed. Their consulting approach makes them well suited for enterprise-level transformation.

NTT DATA

NTT DATA is a Salesforce Summit Consulting Partner with a strong record in integration-heavy projects. They have been recognized with Salesforce Partner Innovation Awards.

Key Strengths

• Summit-tier Salesforce partner
• Over 12,000 Salesforce and MuleSoft certifications
• Recognized for excellence in complex integrations
• Strong industry expertise in manufacturing and telecom

Why Partner With NTT DATA

NTT DATA is a reliable option for companies requiring integration depth and large-scale delivery. Their reputation as a Salesforce agency extends across industries, making them a trusted name for long-term projects.

Capgemini

Capgemini has been a Salesforce global partner for more than 14 years and is active in Malaysia. They focus on industry-specific solutions and have a large pool of certified experts.

Key Strengths

• Over 10,000 Salesforce-certified experts
• Global strategic partner with Salesforce since 2007
• Strong in multi-cloud and industry-based solutions
• Experience across retail, finance, and telecom

Why Partner With Capgemini

Capgemini is best for businesses seeking global expertise and industry-focused solutions. Their long-standing Salesforce partnership demonstrates reliability and scale.

ABeam Consulting Malaysia

ABeam Consulting is a Japanese-origin firm with operations across ASEAN. They focus on Salesforce integration, change management, and customer intelligence.

Key Strengths

• ASEAN presence with Japanese consulting heritage
• Salesforce CRM consulting and integration services
• Strong in change management and customer intelligence
• Experience with regional deployments

Why Partner With ABeam Consulting Malaysia

ABeam is suited for companies needing regional coverage, particularly those with operations in Japan and Southeast Asia. Their consulting-driven approach supports organizations through change.

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How to Choose the Right Salesforce Agency in Malaysia

Finding the right Salesforce partner depends on more than reputation. Key factors like expertise, support, and proven results should guide the decision.

Industry Expertise and Certifications

Check certifications on AppExchange. Agencies with multi-cloud expertise and certified experts show proven delivery capacity.

Local Presence and Support

A local office means faster response times and better understanding of regulations. In-person training and workshops also help staff adopt Salesforce faster.

Client Success Stories and Testimonials

Case studies reveal how agencies solved real problems. Look for results in your industry, whether it’s finance, retail, manufacturing or digital banking.

Strategic Partnership for Long-Term Growth

CRM is a long-term journey. Choose an agency that can support not only initial setup but also growth into AI and Data analytics as well as multi-cloud expansions.

FAQs: Salesforce Agency Solutions for Malaysian Businesses

1. What services does a Salesforce agency typically provide?

A Salesforce agency usually offers consulting, implementation, integration with third-party systems, customization, training, and ongoing support.

2. How do I choose the best Salesforce agency for my business?

Evaluate certifications, past client success stories, industry specialization, local support availability, and long-term partnership potential.

3. What industries in Malaysia benefit most from Salesforce solutions?

Salesforce is widely used in finance, retail, manufacturing, healthcare, and public sector organizations due to its CRM and digital transformation capabilities.

4. How much does it cost to hire a Salesforce agency in Malaysia?

Costs vary based on project scope, complexity, and required support. Smaller projects may start from tens of thousands of MYR, while large-scale enterprise programs can be significantly higher.

5. Can Salesforce agencies support both small businesses and large enterprises?

Yes. Many Salesforce agencies have packages for SMBs with simpler CRM needs, as well as enterprise-level solutions that require multi-cloud and advanced integrations.

Conclusion

Working with the right salesforce agency in Malaysia is about more than technology. It’s about finding a trusted partner who can scale CRM success and drive real business outcomes. SmartOSC has proven its strength in delivering Salesforce-powered digital transformation across industries.

If your business is ready to start its Salesforce journey, contact us today to explore tailored solutions that fit your goals.