Why Leading Enterprises Are Adopting Agentic AI Software

What Is Agentic AI Software?

Agentic AI software is technology built to act, not wait for orders. Instead of responding to prompts, agentic AI sets goals, plans steps, and carries out tasks, often without a human stepping in. It runs on its own, combining decision-making, reasoning, memory, and live integration with business systems like Salesforce or AWS.

Think of it as an always-on teammate. One that never takes a break, learns from every job, and adapts to new challenges. That’s why it’s popping up everywhere: from retail giants to global banks and even luxury fashion houses.

What Sets Agentic AI Software Apart from Traditional and Generative AI

Traditional automation had its moment. It follows rules, does what it’s told, and stops when things get weird. Generative AI? It creates content: answers, images, summaries, when you ask. But that’s about it.

Reactive vs. Proactive Intelligence

Old-school automation and generative AI are stuck in request-response mode. You send a command, it delivers a result, then goes back to waiting. Agentic AI software isn’t just sitting around. It’s proactive, persistent, and always moving toward a goal, checking its progress, and looping back if something’s off.

From Content Creation to Real Business Execution

Generative systems shine at producing outputs: drafts, images, code snippets. But the real action is in execution. Agentic AI takes it further. These agents start with a business objective and follow through until the job is done.

Salesforce Agentforce, for example, isn’t just answering questions for Fisher & Paykel. It’s handling 66% of all inquiries, suggesting filter changes for your fridge, and escalating only when needed. 

Hebbia agents, used by financial firms like BlackRock, don’t just summarize data. They build entire valuation models and draft investor memos on their own. That’s ‘autonomous’ in every sense.

How Enterprises Are Using Agentic AI Software in 2025

The numbers speak for themselves. CIOs see agentic AI as a strategic must-have. Businesses everywhere are chasing the speed, scale, and edge it brings.

Customer Support and Engagement

Customer service used to mean long hold times and endless transfers. Now, brands are flipping the script.

• Salesforce Agentforce at Fisher & Paykel sorts two-thirds of queries, from product troubleshooting to maintenance reminders.
• LVMH, the parent behind Dior and Tiffany, arms its luxury sales teams with agents that pull up a customer’s full history and craft personalized messages on the spot.

This isn’t about robots taking over. It’s about putting routine work on autopilot, freeing people to do what humans do best.

Knowledge-Intensive Workflows

Big finance and legal shops live and die by research. Hebbia’s agentic AI software cuts through hours of grunt work. A private equity analyst can now point an agent at a company’s filings and get back a draft memo, valuation model, and competitive comps, all in one run.

Clients like BlackRock and KKR trust these systems because they save time and push the envelope on what’s possible. The value isn’t in just speed, but in the freedom for teams to focus on bigger, trickier questions.

At SmartOSC, we help organizations unlock these capabilities by supporting every step of the digital transformation journey. Our team specializes in digital transformation and digital commerce solutions, ensuring that agentic AI software fits into real-world workflows, from customer support to complex business operations.

Internal Operations and IT Automation

Automation isn’t just for the help desk anymore. OneTrust uses its AI Copilot to drive risk assessment, speed up breach response, and keep compliance in check. Walmart’s AI agents now handle 80% of all customer inquiries like returns, inventory checks, and even basic support without slowing down.

That means less waiting, fewer mistakes, and a company that runs almost like ‘magic’ behind the scenes.

To enable these advances, SmartOSC brings robust cloud and cyber security expertise, giving enterprises the confidence to automate sensitive operations while keeping data and processes secure.

Real-World Use Cases of Agentic AI Software

Agentic AI isn’t just theory. It’s running the show right now.

Customer Service Transformation

Take Salesforce Agentforce. At one of the world’s biggest home appliance brands, these agents resolve 84% of all queries before a human ever gets involved. Teams aren’t shrinking. They’re shifting. Support staff are now focusing on the toughest cases, not the repetitive ones.

Personalized Retail Engagement

LVMH’s MaIA agent brings luxury online. Shoppers see personalized recommendations, smarter search results, and e-commerce journeys that feel custom-built. Behind the scenes, the agent tracks, analyzes, and tweaks the experience so each visit feels unique.

Financial and Legal Operations

Hebbia’s agents go deep on finance and law. Instead of days spent combing through PDFs, staff ask an agent to analyze filings, compare deals, and draft key documents. The time savings? ‘Off the charts.’

Governance, Risk, and Compliance

OneTrust Copilot is turning the old compliance grind into something almost painless. Automated breach response, regulatory research, and program management mean companies can move faster and with more confidence.

Watch more: Transforming Digital Operations with AWS Agentic AI Capabilities

Risks and Considerations Before Deploying Agentic AI Software

Even the smartest agent needs a leash.

Governance and Security Considerations

Strong guardrails are the name of the game. Top platforms like IBM watsonx and Microsoft Copilot Agents lead with built-in role controls, compliance checks, and audit trails. Enterprises can’t afford to roll the dice when it comes to risk.

Human-in-the-Loop and Transparency

It’s not just about letting agents run wild. Many companies take a “copilot-until-proven” approach. Agents work under human oversight, and flag anything odd for review. Mistakes get caught before they become a ‘PR disaster.’

Preventing Agent Sprawl

As anyone in IT knows, too many tools can cause chaos. Lifecycle management and central oversight keep the agent population in check. Central dashboards, role-based approvals, and regular audits stop shadow IT from taking over.

Selecting the Right Agentic AI Software Solution

Not every company needs the same setup.

Commercial Platforms versus DIY Frameworks

Big platforms like Salesforce, Microsoft, Google, and IBM offer fast setups, proven ROI, and deep support. DIY frameworks (think LangChain, Crew AI) let teams build exactly what they want but usually at a much higher cost and effort. Most DIY projects never make it past pilot stage, thanks to resource demands and shaky returns.

Integration and Data Readiness

The best agentic AI software is only as smart as the data it’s fed. High-quality, governed datasets are a must. Clean data means smarter decisions and fewer ‘facepalm’ moments.

Vendor Support and Upgrade Paths

Markets move fast. Platforms that roll out security fixes and new features quickly are the ones that last. Look for partners that keep things fresh. No one wants a system that’s obsolete after one year.

Watch more: Exploring Real-World Agentic AI Use Cases Across Industries

How SmartOSC Helps Solve Enterprise AI Adoption Challenges

SmartOSC is the partner enterprises pick when they want results without headaches. We make digital operations easy to scale. Our team brings 18+ years of know-how in digital commerce, transformation, and omnichannel, giving companies the confidence to move fast.

Clients get the benefit of:

• Deep platform expertise: Magento, Adobe, Sitecore, Shopify Plus, AWS, and more.
• Seamless AI and automation projects that fit your current stack.
• A strategy-first mindset, no ‘one-size-fits-all’ solutions.
• End-to-end support, from designing the architecture to running the show.
• Proven ability to make workflows faster, customer journeys smarter, and growth easier to track.
• Support that goes beyond launch. SmartOSC stays with you as your business and tech needs change.

Looking for more? Explore our expertise in digital commerce, cloud solutions, application development, and AI and Data Analytics. For tailored support and strategic insights, don’t hesitate to contact us.

FAQs: Agentic AI Software

What is agentic AI software?

Agentic AI software is a class of AI that sets goals and executes tasks without human intervention, using learning, memory, and real-time adaptation.

How does agentic AI software differ from generative AI?

Generative AI creates content on demand. Agentic AI runs workflows, solves problems, and acts persistently toward business objectives.

Which companies are using agentic AI in 2025?

Enterprises like Salesforce, LVMH, BlackRock, KKR, Walmart, and OneTrust have all invested heavily in agentic AI.

Is agentic AI software secure for enterprise use?

Top vendors build in security, compliance, and governance tools. Enterprises must still check for data quality, audit trails, and role-based access.

What are the top platforms for deploying agentic AI software?

Salesforce Agentforce, Microsoft Copilot Agents, IBM watsonx Agents, Google Vertex AI Agents, and frameworks like LangChain lead the market.

Conclusion

Agentic AI software is rewriting the playbook for enterprise automation. It acts, adapts, and delivers results faster than anything that came before. The move isn’t just about saving time. It’s about building businesses that think and act for themselves, sooner rather than later. SmartOSC helps companies go from ‘AI curious’ to ‘AI competitive’. One smart decision at a time. If you’re ready to make agentic AI work for you, contact us and start the next chapter.