6 Steps Of The Business Technology Implementation Plan


Digital transformation is a key driver of economic growth and innovation in the 21st century. According to Finances Online, digitally transformed organizations are projected to contribute to more than half of the global gross domestic product (GDP) by 2023, accounting for $53.3 trillion.


However, not all organizations are ready or able to embrace digital transformation. Only 70% of organizations have a digital transformation strategy or are working on one.


technology implementation

How can you ensure that your organization is among the leaders of digital transformation? How can you implement new technologies effectively and efficiently? In this blog post, we will outline six steps that you can follow to create a successful technology implementation plan for your business.

Step 1: Diagnose the problem

The first step in creating a technology implementation plan is to diagnose the problem that you want to solve with new technology. You need to identify the inefficiencies and pain points that are affecting your business performance, customer experience, or employee satisfaction. You also need to determine your goals and objectives for implementing new technology. What are you trying to achieve? How will you measure success?

To diagnose the problem, you can use various methods such as:

  • Conducting surveys, interviews, or focus groups with your customers, employees, or stakeholders
  • Analyzing data from your existing systems, processes, or metrics
  • Benchmarking your performance against your competitors or industry standards
  • Consulting with experts or vendors who can offer insights or solutions

By diagnosing the problem, you will be able to define the scope and requirements of your technology implementation project. You will also be able to choose the right technology solution that matches your needs and budget.

Step 2: Secure early buy-in from decision-makers

The next step in creating a technology implementation plan is to secure early buy-in from the decision-makers in your organization. These are the people who have the authority, influence, or interest in approving or supporting your project. They may include senior executives, managers, team leaders, or key stakeholders.

To secure early buy-in from decision-makers, you need to communicate the value proposition and outcomes of your technology implementation project. You need to show them how new technology can help solve the problem, achieve the goals, and benefit the organization. You also need to address any concerns or objections they may have regarding the project. For example, they may be worried about:

  • The cost and return on investment of new technology
  • The compatibility and integration of new technology with existing systems
  • The security and compliance of new technology with regulations
  • The impact and disruption of new technology on operations and customers
  • The change management and adoption of new technology by employees

To communicate effectively with decision-makers, you can use various tools such as:

  • A business case that summarizes the problem, solution, benefits, costs, risks, and timeline of your project
  • A presentation that showcases the features, functionality, and demo of your chosen technology solution
  • A proposal that outlines the scope, deliverables, roles, responsibilities, and budget of your project
  • A pilot or proof-of-concept that tests and validates your technology solution on a small scale

By securing early buy-in from decision-makers, you will be able to gain their approval and support for your project. You will also be able to align your project with the organization’s vision, mission, and strategy.

Step 3: Assemble your technology implementation squad

The third step in creating a technology implementation plan is to assemble your technology integration squad. This is a cross-functional team of people who are responsible for executing your project. They may include:

  • Project manager: The person who leads and coordinates the project activities
  • Business analyst: The person who gathers and analyzes the business requirements
  • Technical lead: The person who oversees and guides the technical aspects of the project
  • Developers: The people who design and build the software or hardware solution
  • Testers: The people who verify and validate the quality and functionality of the solution
  • Trainers: The people who provide training and support for end-users
  • Change agents: The people who facilitate and promote change management and adoption

To assemble your technology deployment squad, you need to select the right people from different teams or departments in your organization. You need to consider their skills, experience, availability, and motivation. You also need to define their roles and responsibilities clearly and assign them specific tasks and deadlines. You also need to establish communication and collaboration channels and tools among your squad members and other stakeholders.

By assembling your technology implementation squad, you will be able to leverage the collective expertise, creativity, and effort of your team. You will also be able to foster a culture of ownership, accountability, and teamwork.

Step 4: Map out the customer journey

The fourth step in creating a technology implementation plan is to map out the customer journey. This is the process of understanding and designing the experience that your customers have with your business before, during, and after they use your new technology solution. It helps you to:

  • Identify the needs, expectations, and pain points of your customers
  • Design a seamless and intuitive customer journey that meets or exceeds their needs
  • Test and validate your customer journey with user feedback and data

To map out the customer journey, you can use various methods such as:

  • Persona: A fictional representation of your ideal customer based on their demographics, behaviors, goals, and challenges
  • Journey map: A visual representation of the steps, actions, emotions, and touchpoints that your customer goes through when interacting with your business
  • User story: A short description of a feature or functionality from the perspective of your customer
  • User scenario: A detailed description of a situation or problem that your customer faces and how they use your solution to solve it
  • User testing: A method of collecting feedback from real or potential customers who use your solution in a controlled or natural environment

By mapping out the customer journey, you will be able to create a customer-centric technology solution that delivers value and satisfaction. You will also be able to optimize and improve your customer journey based on user feedback and data. SmartOSC has extensive experience and expertise in designing and developing customer-centric digital solutions that can enhance customer experience and satisfaction.

Step 5: Get trained

The fifth step in creating a technology implementation plan is to get trained. This is the process of ensuring that your squad members and end-users have the necessary knowledge and skills to use your new technology solution effectively and efficiently. It helps you to:

  • Reduce errors, mistakes, and frustration caused by lack of training
  • Increase productivity, performance, and quality by using the solution correctly
  • Enhance confidence, engagement, and satisfaction by using the solution comfortably

To get trained, you need to provide different types of training methods and materials for different audiences and purposes. For example, you may use:

  • Online courses or videos that provide self-paced learning for basic or general topics
  • Webinars or workshops that provide interactive learning for specific or advanced topics
  • Manuals or guides that provide reference or support for common or complex tasks
  • FAQs or forums that provide answers or solutions for frequent or unique questions

To measure and evaluate the effectiveness of your training, you need to use various tools such as:

  • Quizzes or tests that assess the knowledge or skills acquired by the trainees
  • Surveys or feedback forms that collect the opinions or suggestions of the trainees
  • Metrics or reports that track the usage or results of the solution by the trainees

By getting trained, you will be able to ensure that your squad members and end-users can use your new technology solution with ease and success. You will also be able to identify and address any gaps or issues in your training.

=> Watch more: The Importance of software implementation for Enterprise

Step 6: Set your benchmarks

The sixth and final step in creating a technology implementation plan is to set your benchmarks. This is the process of defining and measuring the outcomes and impacts of your technology execution project. It helps you to:

  • Evaluate the performance and quality of your new technology solution
  • Compare the results before and after implementing new technology
  • Demonstrate the value and benefits of new technology to stakeholders

To set your benchmarks, you need to define key performance indicators (KPIs) and metrics that align with your goals and objectives. For example, you may use:

  • Revenue or profit that indicates the financial return on investment of new technology
  • Efficiency or productivity that indicates the operational improvement of new technology
  • Satisfaction or loyalty that indicates the customer retention or advocacy of new technology

To collect, analyze, and report data for your benchmarks, you need to use various tools such as:

  • Analytics or dashboards that provide insights into user behavior or trends
  • Surveys or reviews that provide feedback on user experience or satisfaction
  • Case studies or testimonials that provide stories on user success or impact

By setting your benchmarks, you will be able to monitor and evaluate the progress and results of your technology implementation project. You will also be able to optimize and improve your new technology solution based on data-driven insights.

=> Watch more: Main Steps in The Software Implementation Plan


Technology implementation is a complex and challenging process that requires careful planning and execution. By following these six steps of the technology deployment plan, you can ensure a successful integration of new technologies into your organization’s systems and workflows. You can also reap the benefits of digital transformation for your business performance, customer satisfaction, competitive advantage.

If you want to learn more about how we can help you with technology integration for your business needs, please contact us. We are a leading digital transformation agency that specializes in delivering innovative solutions for various industries. We, SmartOSC, have a team of experts who can help you with every aspect of technology implementation services from strategy to execution. We look forward to hearing from you soon!