SmartOSC was selected to help them customize and integrate world-class 3D biometric identity verification technology for user authentication into their existing Open Banking app. As Vietnam’s first 3D biometric identification application in the banking industry, the upgrade is expected to help realize the bank’s vision and revolutionize the customer experience.
The eKYC solution is Vietnam’s first 3D biometric identification application. Including 3D Liveness, Facematch 1:N, AI-enabled fraud check, and a fully flexible workflow engine, it is built to meet international standards and customized to integrate with Nam A Bank's Open Banking app.
This solution encompasses a perfect harmony of data encryption and anti-fraud tools. When customers are onboarding, a quick video selfie verifies 3D Liveness, compares the user’s face to their photo ID, uses optical character recognition (OCRs) for the ID text, and searches previously enrolled user faces for duplicates. When the user returns to use the Open Banking service, the face authentication will again check 3D Liveness and compare it to the person onboarding. If they match, access is granted and no password is required.
Along with the capability to detect fraudulent documents, SmartOSC’s eKYC solution also reduced manual data entry errors. Through this, the bank can save operational fees and accelerate the product release process to serve customers better.
While ensuring the highest level of security standards, the solution also greatly enhanced user experience. It allows customers to choose a wide range of benefits in just one touch including digital onboardings, login processes, and transaction authentications for payments and transfers. Now the bank’s clients can save time and gain more control over their financial activities.