AI Services Transforming Industries Across Singapore

Understanding AI Services in Singapore

What Are AI Services?

AI services refer to systems that mimic human intelligence. They learn, adapt, and handle tasks usually done by people such as image recognition, speech processing, decision support, and automation. 

These tools can sit behind the scenes or take center stage in application development, websites, or hardware. And while some still think of AI as something futuristic, it’s already part of everyday life in Singapore, from banking apps that spot fraud to clinics that use predictive models for patient care.

Singapore’s National AI Strategy

According to Statista, 53 percent of enterprises in Singapore had deployed AI services by 2024, underlining how broadly these tools have taken hold across industries. Singapore isn’t just using AI. It’s building an ecosystem around it. 

The government’s National AI Strategy 2.0 isn’t just about tech. It’s a whole playbook for how AI fits into life, work, and business. The focus is on practical goals: faster services, better decisions, stronger security, and easier access to opportunities.

A few highlights?

• The GenAI Playbook for Enterprises is helping companies figure out where to start.
• Tools like the GenAI Navigator match small businesses with AI tools suited to their exact needs.
• Public libraries are even running AI showcases to get people comfortable with what’s coming.

It’s not just about big business. It’s about everyone getting smarter together.

Up next? See how AI services are quietly flipping entire industries on their heads.

Key Industries Transformed by AI Services

Manufacturing

Manufacturing in Singapore is getting a serious upgrade. A 2023 report from IMDA shows that 44 percent of larger enterprises implemented AI‑enabled solutions, more than double the 16.7 percent adoption rate in 2018. This demonstrates accelerating uptake even among established manufacturers AI is helping factories cut waste, predict issues, and run smarter shifts. At Agilent Technologies, predictive testing powered by AI improved their work cycles by 23%. They didn’t just replace human input. They fine-tuned it with machines that learn from every batch.

These aren’t one-off trials either. Over 250 IIoT stations now run automated checks, reducing downtime by 51% and helping teams spot problems before they snowball. Some setups are even going full ‘lights-out,’ meaning no staff needed at all for certain test lines. That’s not sci-fi. It’s happening now.

Healthcare

Hospitals and health platforms are leaning into AI services for speed and accuracy. From diagnostics to patient matching, AI makes it easier to catch the right signals in a sea of medical data. Raffles Connect, for example, used automation testing and AWS architecture to support stricter security, reduce manual work, and cut development time.

Whether it’s streamlining backend systems or improving care delivery, AI helps healthcare teams stay focused on what matters: better outcomes. In a sector where every second counts, those gains aren’t just welcome. They’re necessary.

Finance

Singapore’s finance sector has gone all-in on AI. Banks use natural language processing to manage customer queries, detect fraud, and automate decisions. Active.Ai, based in Singapore, created tools like Morfeus and Triniti to help banks talk to customers via chat and voice in real time. These tools don’t just spit out answers. They understand context, which changes everything.

Larger players are also using AI services to personalize offerings, strengthen onboarding, and cut costs. OCB, for example, rolled out a unified AI-powered banking platform in just six months, reducing deployment time by 40% and improving internal operations across 7,000 users.

Transportation and Logistics

Ride-sharing and delivery apps are already running smoother, thanks to AI. Grab’s partnership with OpenAI is a good case in point. They’re using LLMs to build smarter customer support, better voice features, and real-time mapping. That means fewer delays and a better user experience, even during rush hour.

On the logistics side, AI is powering real-time tracking, route optimization, and predictive maintenance. That’s especially useful for businesses managing fleets or deliveries at scale.

Public Services and Governance

Governments aren’t just regulating AI. They’re using it too. In Singapore, AI is improving everything from citizen services to data security. Public libraries are testing GenAI tools to make learning more interactive. IMDA’s Digital Skills for Life initiative also includes GenAI training to help everyday users stay informed and safe.

Citywide AI services improve planning, monitor infrastructure, and support real-time decision-making across agencies. It’s smart governance built on smarter systems. Whether it’s a hospital ward, a bank branch, or a traffic command center, AI services are already running behind the scenes, making each one more responsive and future-ready.

Benefits of AI Services Across Industries

Enhanced Efficiency

AI doesn’t just save time. It changes how time gets used.Machines that handle routine tasks give teams space to think. Whether it’s auto-testing in factories or smart chatbots in finance, AI makes daily workflows tighter and faster. United Cellars rebuilt its auction platform with AI tools and cut website load times by 80%. That kind of speed translates to more than numbers. It means staying one step ahead.

Improved Decision-Making

The best choices come from good data and AI doesn’t just collect it. It reads the patterns, spots trends, and recommends what to do next.

In digital banking, AI helps spot fraud in seconds. In retail, it can predict what customers want before they ask. At Sacombank, using Adobe Experience Manager with AI-led analytics doubled site traffic and tripled the leads.

The message? Better tools, better calls.

Cost Reduction

Less guesswork means fewer mistakes. And fewer mistakes cost less. Smart systems flag issues early, automate manual tasks, and smooth out delays. Raffles Connect slashed manual testing by 30%, freeing up their team for higher-value work. OCB bank saw a 50% drop in deployment costs by merging channels through one AI-based platform. Even small changes stack up quickly.

Innovation

AI gives teams the freedom to try new things without adding risk. Agilent’s ‘lights-out factory’ is proof of what’s possible when AI runs testing entirely on its own. In Singapore’s public sector, AI shows up in everyday spaces like libraries and workplace training. When machines handle the ‘grunt work,’ humans can focus on ideas. That’s where real growth happens.

Challenges and Considerations

Data Privacy and Security

Smart systems need data to work. But with that comes big responsibility. Every prediction, suggestion, or output depends on access to the right information. That opens the door to risks. It’s why firms like Raffles Connect prioritized ISO/IEC 27001 certification and secure AWS architecture before scaling anything. Without strong safeguards, trust disappears fast.

Talent Shortage

AI tools are only as good as the people who build and run them. But Singapore, like many regions, faces a shortage of AI-trained professionals. That’s why the government is pushing programs like SkillsFuture Digital Workplace 2.0 and GenAI curriculum updates. Building internal talent isn’t optional anymore. It’s how you stay in the game.

Ethical Concerns

AI can help but it can also misjudge. Bias in algorithms, unchecked automation, and lack of transparency can lead to unfair outcomes. These aren’t just tech issues. They’re people’s problems. That’s why Singapore’s strategy includes public education and AI safety showcases, even in community libraries. It’s a reminder that AI services needs rules, not just code.

Integration with Legacy Systems

Many companies want AI but still run on outdated tech. Trying to plug smart tools into clunky, older systems often causes bottlenecks. SmartOSC worked with brands like Dohome and Daikin to modernize platforms first: fixing search, syncing systems, and prepping the tech stack for AI down the line. Without a solid foundation, even the smartest tools will struggle.

How SmartOSC Can Support AI Integration

Rolling out AI takes more than just ambition. It takes the right partner.

That’s where SmartOSC fits in. With over 18 years in digital transformation and over 1,000 experts across 11 global offices, SmartOSC helps businesses make AI practical, scalable, and real. From retail to banking, public services to manufacturing, we’ve done the heavy lifting before.

Whether you’re modernizing a legacy system, building an AI-ready platform, or looking to unify data across regions, SmartOSC can help. We’ve worked with names like ASUS Singapore to combine AI-powered CDPs with Magento infrastructure, boosting eCommerce revenue by 56%. For OCB Bank, our team delivered an omnichannel experience that tripled speed and slashed deployment time.

Our capabilities stretch across AI strategy, cloud infrastructure, application development, and secure integrations, all built with scale in mind. Plus, we partner with top platforms like Adobe, AWS, and Salesforce to bring the best tools to the table.

Whether you’re just getting started or ready to scale, we turn AI ideas into working solutions.

Conclusion

AI isn’t waiting. Across Singapore, AI services are already changing how industries think, act, and grow. From smarter testing lines in factories to personalized banking platforms and real-time city systems, AI is becoming the quiet force behind innovation. To get there, businesses need more than buzzwords. They need clarity, capability, and a clear plan forward. Contact us today. SmartOSC is ready to help you build it.